Klaar Customer Privacy Notice

Registered name: Klaar Design & Marketing Ltd

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post: Klaar, Kings Court, London Road, Stevenage, SG1 2NG, GB

Email: hello@klaar.co.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

  • Names

  • Email address

  • Contact number

  • Addresses

  • Payment details (including limited card or bank information for transfers and direct debits)

  • Transaction data (including details about payments to and from you and details of products and services you have purchased)

We collect or use the following personal information for information updates or marketing purposes:

  • Names

  • Email address

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access: You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

  • Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

  • Your right to erasure: You have the right to ask us to delete your personal information. You can read more about this right here.

  • Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

  • Your right to object to processing: You have the right to object to the processing of your personal data. You can read more about this right here.

  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

  • Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Consent: we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract: we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Consent: we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you

Cookies and website analytics 

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

Analytics and performance cookies are used on this website only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

The data collected to power our site analytics includes:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

How long we keep information

We retain customer data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Specific retention periods are as follows:

  • Client Project Data:

    • Financial records (invoices, receipts): 6 years from the end of the financial year, as required by HMRC.

    • Project files and communication: 7 years after the project completion, unless otherwise agreed with the client.

    • Contact information: 3 years after the last active engagement, unless a longer period is required for ongoing services or legal reasons.

  • Digital Product Customer Data:

    • Transaction records: 6 years from the date of purchase, as required by HMRC.

    • Account information: 2 years after the last login, unless the customer has active subscriptions or purchases.

    • Download logs: 1 year.

  • Website User Data:

    • Cookies and website analytics: As per our cookie policy (typically ranging from session-based to 2 years).

    • Contact form submissions: 1 year, unless further engagement occurs.

  • Mailing List Subscriber Data:

    • Until the subscriber unsubscribes or becomes inactive (no open or click activity) for 2 years.

  • Data collected for marketing purposes: 3 years from the last active engagement.

Who we share information with

Data processors

Squarespace \ Website Host

This data processor does the following activities for us: Holds customer information on the website, processes orders, payments and contact form submissions and provides website analytics. You can read Squarespace’s privacy policy at: https://www.squarespace.com/privacy.

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe: payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift: fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

Google \ Email, Storage & Analytics Provider

This data processor does the following activities for us: Stores customer information submitted via email, website orders and contact form and provides website analytics. You can read Google’s privacy policy at: https://policies.google.com/privacy

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Squarespace

Category of recipient: Website Host

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

Organisation name: Google

Category of recipient: Email, Storage & Analytics Provider

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 10/03/25